Cookella.co.uk is operated by Pexpex Ltd, a company registered in England & Wales (Company No. 14507946) with its registered office at 22 Stonehouse Court, Stanground, Peterborough, England, PE2 8FA. Throughout these Terms, “we” and “us” refer to Pexpex Ltd.

Welcome to cookella.co.uk, an online retailer offering premium kitchen appliances and related products. These Terms & Conditions apply to all visitors, customers, and users of our website. By accessing or using our website, you agree to these terms. If you do not agree, please do not use our website or purchase any products.

You must be at least 18 years old, or have permission from a legal guardian, to make a purchase. You agree to provide accurate and up-to-date account, payment, and shipping information. We reserve the right to cancel or refuse any order for reasons including stock availability, pricing errors, suspected fraud, or violation of our terms.

All prices are listed in GBP (£) and include VAT unless otherwise stated. We strive to ensure that product descriptions, images, and pricing are accurate, but we do not guarantee the website will be error-free. We reserve the right to modify prices or discontinue products at any time without notice.

We accept secure payments via Shopify Payments, including major debit and credit cards. All transactions are processed securely, and we do not store full card details.

Free shipping is offered to UK mainland addresses. We aim to dispatch orders within 1–3 business days, though delivery times may vary depending on your location and the selected shipping method. More details can be found in our Shipping Policy.

You have 30 days from the date of delivery to request a return, provided the item is unused and in its original packaging. We reserve the right to deny returns that do not meet these conditions. Please refer to our Return Policy for detailed instructions.

All content on cookella.co.uk — including text, images, graphics, logos, product descriptions, videos, and website code — is the intellectual property of Cookella or its licensors. You may not copy, reuse, or distribute this content without prior written permission.

We are not liable for indirect, incidental, or consequential damages resulting from the use of our website or products. This includes delays or errors caused by third-party couriers, service providers, or payment processors. Our liability is limited to the purchase price of the product in question.

By submitting reviews, photos, or other content to our website or social media, you grant us a royalty-free, worldwide license to use, reproduce, and share that content for marketing and promotional purposes.

Your use of our website is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

Effective Date: May 14, 2025

Terms & Conditions (Updated May 2025)