• What is a privacy policy?

    Privacy Policy Overview

    This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

    Cookella is operated by Pexpex Ltd (Company No. 14507946). When you visit our website or make a purchase, we may collect personal information including:

    • Name
    • Email address
    • Shipping address
    • Payment method

    We collect only the information needed to safely process your order and provide the best possible service.

    We are committed to:

    • Keeping your data secure and private
    • Never selling your information to third parties
    • Only sharing data with trusted partners (such as payment processors or delivery companies) to help us fulfill your order

    You can always read our full Privacy Policy to learn more. Most importantly — your trust means everything to us, and we work hard to keep your information safe.

  • Privacy Policy

    Effective Date: 14 May 2025

    1. Information We Collect

    We may collect your name, email, shipping and billing address, payment info, and technical data like IP address or browser details.

    2. Why We Collect Your Data

    We use your data to process your orders, communicate with you, prevent fraud, and improve your shopping experience.

    3. Sharing Your Information

    We only share your data with trusted service providers such as Shopify (our store platform), payment processors, and delivery companies like Royal Mail or Evri.

    4. Your Rights

    In accordance with the UK GDPR and Data Protection Act 2018, you have the right to access, correct, restrict, or request deletion of your personal data.

    5. Data Security

    Your data is protected by Shopify’s security measures, SSL encryption, and secure servers.

    6. Data Retention

    We retain your data as long as needed to fulfill orders and meet legal requirements.

    7. Behavioural Advertising

    We may show you targeted ads on platforms like Google or Facebook. These may use cookies or similar technologies. You can opt out in your browser or account settings. See our Cookie Policy for more details.

    8. Do Not Track

    We do not change our data collection in response to Do Not Track browser settings.

    9. Changes

    We may update this policy. Check this page for the latest version.

    10. Contact Us

    Cookella
    Operated by PEXPEX Ltd
    Company Registration Number: 14507946
    22 Stonehouse Ct.
    Peterborough
    PE2 8FA
    United Kingdom

    Email: support@cookella.co.uk

  • Changes to Your Personal Information

    You have the right to update or correct your personal information at any time. If you need to make changes to your name, email, shipping address, or any other details, please contact us at support@cookella.co.uk.

  • How We Use and Share Your Data

    We use your personal information to process and fulfill your orders, send you order updates, and improve your experience on our website. We only share your data with trusted partners like payment processors and delivery services — never with third parties for marketing purposes. Your data is never sold, and we take steps to keep it secure.